UnionPay services since December, 2005
Local service hotline 120-11581

In Vietnam, UnionPay cards are accepted at over 90% of merchants and almost all ATMs.

If you once visited Vietnam, you must be infatuated with the beautiful and tranquil beach, delicious yet cheap grilled seafood, green and healthy Vietnamese spring rolls, or slender waist and graceful back of Hanoi women. Here, you can book an OPENBUS ticket to visit Vietnam from south to north, or initiate your adventure by boat or bus or motorcycle. Why not take your UnionPay card(card number starting with 62) to release yourself in Vietnam?

Merchants with the signage of  all accept UnionPay cards, mainly are famous hotels, restaurants, airlines, duty free shops in airports, department stores and souvenir shops in Ho Chi Minh City, Hanoi, Da Nang, Hue, Ha Long, Hai Duong, etc. Since that some of the merchants have yet to put up the UnionPay signage, cardholders may show their UnionPay cards upon the till and inquire about UnionPay acceptance.

When choosing the UnionPay network in Vietnam, cardholders must press the button of “ALPHA” on the POS terminals. Few merchants in Vietnam can choose the UnionPay network for payment with co-branded cards. You are advised to take UnionPay cards (card number starting with 62) so as to enjoy the special offers and services provided by UnionPay.

In Vietnam, UnionPay cards are accepted at almost all ATMs for withdrawing local currency (Vietnamese Dong). These ATMs are mainly located in major cities like Ho Chi Minh City, Hanoi, Hai Phang, Halong Bay, Danang, Hue, Hoi An, Nhatrang, Vungtau and Cantho. There are the signage of or the following signage on these ATMs or the ATM screen.

Most ATMs provide the interface in Chinese, and some provide voice prompt in Chinese.

Please refer to the latest government policy on overseas cash withdrawal via UnionPay cards at "Help Center-Card-using Instructions-Refined Card-using Tips". Daily cash withdrawal limit from respective issuers and/or ATM may apply. Please consult your issuer on the possible cap on the amount. You may split your withdrawals into several times which comply with the limit(s).

Caps for each Withdrawal
OCEANBANK: 20,000,000 Vietnam Dong, equivalent to RMB6,000
CITIBANK: 8,000,000 Vietnam Dong, equivalent to RMB2,500
AGRIBANK，DONGABANK，HSBC: 5,000,000 Vietnam Dong, equivalent to RMB1,500
BIDV: 3,000,000 Vietnam Dong, equivalent to RMB1,000
Other Banks: 2,000,000 Vietnam Dong, equivalent to RMB600

ATM commission fee consists of two separate fees: 
(1) Service fee charged by the issuer: please consult your issuer for details.
(2) Service fee charged by the ATM acquirer in Vietnam: some ATMs will charge commission fee, which is charged by the local banks in Vietnam and which has nothing to do with UnionPay or the issuer.

Cash withdrawal via debit card results in a lower commission fee.

Select PINs that cannot be easily guessed by anyone.
Never disclose your PIN to anyone who claims to represent the bank or the police.
Be alert to your surroundings before conducting any banking transactions.
Keep a close eye on your credit card during transaction to avoid any illegal activities.
If your UnionPay card has been stolen/lost, please inform the issuer immediately.